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If you are experiencing issues, please navigate to the “troubleshooting” section at the bottom of the page. |
Table of Contents :
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In that case, please locate the application in the finder, and with Command-I, read the information of the application : in the following window, please check the “Open using Rosetta” checkbox :
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Troubleshooting
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The extension does not install on my computer |
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the extension must be installed with a user that have “Administrator” rights on your Windows or MacOS system
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.
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The extension does not |
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load on a Mac M1 |
In order to load on a Mac M1
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, please check the Open using with Rosetta checkbox
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:
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Additional help on Mac M1 support can be found here : https://crossmedia.atlassian.net/wiki/spaces/WD/pages/885948465/Wedia+Creative+Cloud+Content+Picker#Installing-on-Apple-Silicon-systems.
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The extension does not appear in the Extension menu on a Mac M1 |
On a Mac M1, the Wedia extension is available on the “Extension (legacy)” menu.
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I get a 401 error |
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when connecting |
Please check that the server name in your connection palette is not ending with a “/” :
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I still get a 401 error, or a “Cannot read property name of null” error |
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Please check with your account manager that the JWTCookieSameSiteLocal setting of your Wedia instance is set to None :
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| Info |
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This is the most common setup error
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I cannot create a new document from the extension : if you have “facets” and mandatory information in your asset structure, this is not currently supported by the extension.
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I still can't log in |
since
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I can't create a new document from the extension |
if you have “facets” and mandatory information in your asset structure, this is not currently supported by the extension.
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The extension is not available for my Creative cloud version |
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we support the current and previous (long term) version of the Creative Cloud. When Adobe publishes in a new version, a few
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weeks are needed for us to get the new software development kit from Adobe, adapt the extension, test it and publish it to the store. We are doing our best to shorten this situation, but if you need to use the extension, please follow this procedure to install the previous version of the Creative Cloud along the current version, and restore the compatibility with the Wedia plugin :
Open the Creative Cloud application.
(1) : Go to the Apps tab
(2) : Go to the All Apps option
(3) : Got the InDesign line, and click on the (...) icon to select the "Other versions" option
From there, you can install the previous version of InDesign, which works with our current plugin.